FAQ

General

Every single ingredient used in our recipes is USDA Certified Organic. There are no artificial ingredients or unnatural preservatives added. We are committed to offering the highest quality treats for your furry family members.

**PLEASE NOTE: Colors of our biscuits may vary slightly from batch to batch due to natural variations in ingredients. 

We are a small business and cannot afford the costly process just yet! Our biscuits are only made of organic ingredients so the quality is there - just without the seal. Hopefully we will be USDA-certified soon, thanks to all you awesome dog parents! 

Yes! Our biscuits are 100% baked in small-batches in the NJ/NYC area. We are proud to say all our ingredients are sourced within the U.S. as well..

Each of our recipes come in two shapes. We recommend the Mini Waffles for bigger dogs (over 35 lb) and the Teddy Bears for the little ones (under 35 lb). Mini Waffles are about 1.25" H x 1.25" W. Teddy Bears are about 0.9" H and 0.6" W. They are the same delicious crunchiness, just in different shape and size! 

Our biscuits come in two packagings - Jars and Pouches. They have the same amount of treats and are the same crunchy goodness. We recommend getting a Jar first and refilling it by getting Pouches with your subsequent orders. Or if you are just a Pouch person, we get it!

Both options are 100% recyclable (yes, the Pouch, too).

Yes! Our shipping boxes, packing tape, fillers, and product packaging are 100% recyclable! Our Gift Boxes only use recycled/recyclable materials even when it comes to ribbons. We are committed to minimizing our footprint and are doing our part to be sustainable.

Yes, we are all for sending gifts! We offer Gift Boxes in 2 sizes as well as Gift Cards. Check out our Gift section here

V.I.P. Plan

It is our subscription service for Very Important Pup(s) in your life! You will enjoy free shipping on every V.I.P. Plan delivery in the contiguous U.S. 

Our V.I.P Plan ensures your Very Important Pup(s) always have their nom noms. We offer 1, 2, or 3-month subscriptions for our treats so you never run out! You can pick up to 2 recipes, the shape (Mini Waffles or Teddy Bears), and the packaging style (jar or pouch). Check out more details here.

Once you subscribe, you will receive the first delivery within 2-5 business days. 

Yes, you can make changes to your subscription at any time by logging on to your customer account and going to "Manage subscription." If you have any questions, you can reach us at vip@threelovesnyc.com.

Gift Box

We offer a Gift Box of 2 or 4 Jars. All packaged beautifully with eco-friendly, recyclable materials. You can also send a postcard with a personal note. 

Check out what our Gift Box looks like here!

You can choose to send 2 or 4 Jars of our Mini Waffle or Teddy Bear biscuits. We create an assortment of recipes according to your selections (2 Jars: two recipes/flavors, 4 Jars: four recipes/flavors). Let us know if you have a specific request. 

You can also including a postcard by adding a personal note in "Special Instructions" at checkout. Just make sure to enter the gift recipient's information as the Shipping Address.

Check out our Gift Boxes here!

A gift receipt will be included but there will be no payment or order total information. 

SHIPPING & RETURNS

We offer free shipping in the contiguous U.S. for orders over $45. Additional charges apply for orders shipping to Alaska, Hawaii, and Puerto Rico. You can find our full Shipping Policy here.

No worries! We offer Expedited Shipping for time-sensitive orders. Make sure to select Expedited Shipping at checkout. All orders placed before 12pm EST will be shipped the same day.

We want you and your pup(s) to be happy. If you are unhappy with your order, please reach out to us at help@threelovesnyc.com. You can find the full Shipping & Return policy here